Google Voice calls will now be logged to Salesforce contact

Google has announced integration between Google Voice and Salesforce that makes it easier to track details of calls made in Voice. Once the integration is enabled, Google Voice calls will be automatically logged in Salesforce.

To turn on the Google Voice and Salesforce integration, navigate to Apps > Google Workspace > Google Voice > Policies > Salesforce integration.

After making a call to a Salesforce contact from your web or mobile app, a Salesforce icon will appear next to the contact in the call log to indicate that the call has been logged in Salesforce.

"This integration helps improve visibility across the various stakeholders that rely on Salesforce as a key tool in their workflow.  Additionally, you can jump from Google Voice to the Salesforce call log to add notes and more context. This helps eliminate the need for users to switch between multiple applications and manual record keeping, and make it easier for other team members to see the latest activity in Salesforce," Google wrote in a blog post.

Beta applications for this feature will be open over the next several weeks. You can expect to hear back on the status of your beta application in about 2-3 business days.

The feature will be available to Google Workspace customers with Voice Standard or Premier and Salesforce Enterprise, Unlimited, or Lightning versions.