Firstsource Solutions Appoints New Leaders for Healthcare Transformation

Firstsource Solutions has appointed Matthew Barlow and Scott Schrader to lead its Healthcare Payer and Provider businesses, respectively. The company emphasizes AI-driven transformation to meet industry challenges, while Venkatgiri Vandali transitions to entrepreneurship. Firstsource aims to enhance healthcare operations through technology and domain expertise.

Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group and a global leader in business process management, has announced key leadership appointments in its North American healthcare sector. Matthew Barlow will head the Healthcare Payer business, while Scott Schrader will lead the Healthcare Provider business. Both roles become effective on December 15, 2025.

This strategic move is intended to bolster the company's focus on healthcare, which is a vital growth area. Firstsource is doubling down on its unique UnBPO™ method, moving beyond traditional outsourcing by integrating AI and digital platforms into its services. This approach aims to address industry challenges such as rising costs and regulatory complexities.

Matthew Barlow and Scott Schrader bring a wealth of experience in healthcare transformation and technology leadership. Their expertise is expected to drive sustainable growth and innovation in healthcare payer and provider services, ensuring that Firstsource remains at the forefront of intelligent operations and healthcare solutions.

(With inputs from agencies.)