Delta Air Lines and Microsoft at Loggerheads Over Massive Flight Disruptions

Delta Air Lines accused Microsoft for the extended cyber outage disrupting over 6,000 flights. Microsoft countered by blaming Delta's outdated IT infrastructure. Delta incurred a substantial financial loss and has hired lawyer David Boies to seek damages. Both Microsoft and CrowdStrike deny responsibility for the disruptions.

Delta Air Lines has attributed its dayslong struggle to recover from a global cyber outage to Microsoft, leading to more than 6,000 flight cancellations. Microsoft has shifted the blame to Delta, suggesting that the airline's outdated IT infrastructure was at fault. The disruption subsided for other airlines the next day.

Delta insists it has invested heavily in IT since 2016, arguing against Microsoft's claims. The disruptions stranded hundreds of thousands of travelers and could cost the airline $500 million. Delta's CEO Ed Bastian criticized Microsoft for not providing exceptional service, and the issue is now subject to a U.S. Transportation Department investigation.

Delta has enlisted renowned litigator David Boies to seek damages from both CrowdStrike and Microsoft. Microsoft and CrowdStrike have both denied causing Delta's disruptions. Microsoft emphasized its attempts to assist Delta during the crisis, alleging the airline declined their help. The matter is likely headed for legal confrontation.

(With inputs from agencies.)