IndiGo's Turbulence: Airline Faces Mass Cancellations Amid Flight Cap Regulations

IndiGo airline faced a large-scale crisis, canceling over 800 flights as the government capped airfares and mandated refunds by Sunday. The crisis, affecting thousands of passengers, saw fare monitoring, refund facilitation, and refund cells being introduced. IndiGo's situation highlighted regulatory actions and the urgent need for contingency planning.

IndiGo, a major Indian airline, cancelled over 800 flights on Saturday amidst an operational crisis, prompting government intervention. Authorities imposed caps on airfares and ordered the airline to process all refunds by Sunday evening, according to the civil aviation ministry.

The ongoing disruptions, which have affected thousands of travelers, led to directive measures such as refund facilitation cells and monitoring of fare levels to prevent sudden spikes. The airline's on-time performance dropped significantly as the crisis unfolded, impacting schedules and customer services.

While IndiGo struggles to stabilize operations, the government emphasizes passenger rights and fare capping, reflecting broader concerns within the aviation sector about planning and emergency responses. The India Tour Operators and tourism boards echoed the need for effective contingency strategies to safeguard consumer confidence.

(With inputs from agencies.)