Ola Electric Under Scrutiny: New Demands from Consumer Authority

The Central Consumer Protection Authority has requested additional documentation from Ola Electric concerning a show cause notice over 10,644 complaints issued in October. The company, having resolved 99.1% of the complaints, is required to respond within 15 days to the alleged consumer rights violations and unfair trade practices.

The Central Consumer Protection Authority has intensified its scrutiny of Ola Electric, requesting more documents related to a contentious show cause notice. This comes in light of 10,644 complaints issued in October, according to new developments disclosed by the company in a regulatory filing.

Ola Electric Mobility Ltd received a detailed communication from the authority via email on December 4, 2024, demanding further information on their previous responses. With a confirmed resolution of 99.1% of the complaints, the company is under pressure to address violations of consumer rights and alleged misleading advertisements.

Given a 15-day window starting from the date of the latest communication, Ola Electric is striving for a timely reply to meet the deadline. Meanwhile, a broader investigation into service deficiencies and issues with their electric two-wheelers continues.

(With inputs from agencies.)