Verizon Pledges $20 Compensation After Network Outage Disrupts Millions

Verizon Communications is issuing $20 credits to customers affected by a 10-hour network outage. The issue, not a cyberattack, mostly hit the northeast, southern California, Texas, and Midwest. The FCC will review the outage. Customers advised to restart devices for reconnection.

Verizon Communications has announced a $20 credit for customers affected by a significant 10-hour service outage on Wednesday. The telecommunications giant attributed the disruption, which predominantly impacted the northeast, southern California, Texas, and parts of the Midwest, to a software issue rather than a cyberattack.

The Federal Communications Commission (FCC) has confirmed it will review the incident. Verizon acknowledged their failure to meet customer expectations and promised relief in the form of the credit. They advised any customers still experiencing issues to restart their devices to reestablish network connections.

The outage, which resulted in several major cities advising residents to use alternative methods to reach emergency services, has raised concerns at the FCC. New York City and Washington D.C. had warned residents about the potential difficulties in contacting 911, urging them to use other carriers, landlines, or visit local stations for emergencies.

(With inputs from agencies.)