Innovations at Punjab & Sind Bank: A Leap Towards Enhanced Customer Service

On its 118th foundation day, Punjab & Sind Bank unveiled initiatives aimed at enhancing customer service, including smart branches and digital lending for MSMEs. Financial Services Secretary M Nagaraju highlighted bank stability but noted room for improvement. New products target diverse demographics, showcasing the bank's commitment to customer-centricity and digital transformation.

Punjab & Sind Bank celebrated its 118th foundation day by launching initiatives to boost customer service and digital offerings. Secretary of Financial Services M Nagaraju noted the bank's stability but emphasized the need for continuous improvement in serving customers.

The bank introduced smart branches and digital lending products tailored for MSMEs, marking a strategic step towards enhancing customer experiences. The launch of a CASA Back Office in Chandigarh aims to streamline operations and improve service delivery.

Furthermore, TAB Banking was unveiled to enhance customer acquisition, alongside a revamped call center and new tailored products. These efforts underline Punjab & Sind Bank's commitment to digital transformation and a customer-first approach.

(With inputs from agencies.)