Netomi Secures $110M to Revolutionize AI Customer Service

Netomi, a technology startup, has raised $110 million in a Series C funding led by Accenture Ventures. The company leverages AI to improve customer service for brands like United Airlines and Delta Air Lines. The funds will enhance customer deployments and R&D, supporting proactive AI solutions.

Netomi, a technology startup focusing on artificial intelligence, has successfully raised $110 million in a Series C funding round spearheaded by Accenture Ventures, as disclosed by the startup's CEO to Reuters this week.

Established approximately ten years ago, Netomi's AI-driven approaches are utilized to elevate customer services for enterprises such as United Airlines, Delta Air Lines, Paramount, and DraftKings, as revealed by CEO Puneet Mehta during Reuters' Momentum AI Summit in New York. The evolution of large language models like those powering ChatGPT has heightened expectations for AI's effectiveness in handling customer queries without human involvement.

California-based Netomi integrates technology from OpenAI, Anthropic, and Google to tackle intricate customer inquiries. The startup is channeling its new capital towards enhancing customer deployments and pursuing research and development, aiming to advance AI that proactively addresses client challenges.