DGCA Engages with IndiGo Airlines for Passenger Compensation Amid Flight Disruptions

The Directorate General of Civil Aviation (DGCA) collaborates with IndiGo Airlines to ensure compensation for passengers impacted by operational disruptions in December 2025. IndiGo has processed all refunds and offers additional travel vouchers for affected customers, while advising passengers to provide accurate contact information for timely updates.

The Directorate General of Civil Aviation (DGCA) is actively working with IndiGo Airlines to address passenger compensation following significant operational disruptions between December 3 and 5, 2025. DGCA has confirmed through a press release that IndiGo has processed all refunds for flight cancellations during this period, returning them to the original payment methods.

According to DGCA's Civil Aviation Requirements (CAR), passengers affected by denied boarding, cancellations, and delays are entitled to compensation. Passengers whose flights were cancelled within 24 hours of departure can claim additional compensation through a separate link provided by IndiGo.

In a move to further support impacted passengers, IndiGo has introduced a "Gesture of Care (GoC)," offering two travel vouchers worth INR 5,000 each, valid for 12 months, to those whose flights were cancelled or delayed by more than three hours. Eligibility and details for claiming these vouchers are available on IndiGo's website.

(With inputs from agencies.)