Railway Ordered to Compensate Passenger for Stolen Luggage

A consumer commission has directed the Indian Railway to pay over Rs 1.08 lakh to a passenger whose luggage was stolen during their journey. The incident occurred in January 2016, and the commission found negligence and deficiency in the railway's services. The decision includes reimbursement for lost valuables and damages.

PTI | New Delhi | Updated: 24-06-2024 19:08 IST | Created: 24-06-2024 19:08 IST
Railway Ordered to Compensate Passenger for Stolen Luggage
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In a recent ruling, a consumer commission has mandated the Indian Railway to provide compensation exceeding Rs 1.08 lakh to a passenger who had their luggage stolen during transit. The District Consumer Disputes Redressal Commission (Central District) determined the railway's negligence led to this incident, which occurred in January 2016 on the Malwa Express between Jhansi and Gwalior.

The commission, consisting of President Inder Jeet Singh and member Rashmi Bansal, highlighted that it had jurisdiction over the matter as the complainant boarded the train from New Delhi, maintaining continuity of the journey till Indore. Reprimanding the railway for lack of action and rejecting its claim of passenger negligence, the commission concluded that the complainant's efforts to file an FIR revealed considerable harassment and inconvenience.

The commission awarded the complainant Rs 80,000 for the stolen valuables, Rs 20,000 for damages related to harassment and mental agony, and Rs 8,000 towards litigation costs. The ruling underscores the responsibility of the railways to ensure the safety and security of passengers and their belongings.

(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)

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