Delhi's Digital Leap: Bridging Gaps with Expanded Service Centers

Delhi government has expanded its Common Service Centre network to over 7,000 centers, providing 75 key services to bridge the city's digital divide. Spearheaded by Chief Minister Rekha Gupta, these centers aim to prevent exploitation while offering essential e-services at a nominal fee. A unified grievance platform enhances governance.

In a move to bridge Delhi's digital divide, the government has expanded the Common Service Centre network to more than 7,000 centers across the city. Chief Minister Rekha Gupta announced on Wednesday that these facilities now offer 75 essential e-district services, including certificates for caste, birth, death, and income.

The initiative aims to curb exploitation by middlemen and cyber cafes, setting a nominal fee of Rs 30 for these services. Additionally, during a 'Jan Sunwai' session at her official residence, Gupta addressed public grievances, directing officials to provide prompt solutions and highlighting good governance.

A unified 'CM Jan Sunwai Portal' and its mobile app allow citizens to register complaints related to various departments, with a system that escalates unresolved issues. Citizens can also use a helpline or visit the CM's Office in person to register grievances.

(With inputs from agencies.)