Punjab Acts Swiftly to Ease IndiGo Flight Turmoil

In response to ongoing flight disruptions by IndiGo, the Punjab government has established a 24/7 control room at Shaheed Bhagat Singh International Airport to assist passengers. Civil Aviation Secretary Sonali Giri announced this measure, aiming to alleviate passenger inconvenience and ensure smoother operations at the airport.

In a decisive move, the Punjab government has launched a 24-hour control room at Shaheed Bhagat Singh International Airport to assist passengers affected by IndiGo's flight disruptions. This initiative, led by Punjab Civil Aviation Secretary Sonali Giri, seeks to mitigate passenger inconvenience amid ongoing cancellations.

The airline has faced significant disruptions over the past five days, though the situation showed signs of improvement with a reduction in cancellations by Sunday. Typically operating 2,300 flights daily, IndiGo managed to operate 1,650 flights on Sunday, up from 1,500 on Saturday.

Designed to provide real-time assistance and updates on refunds, baggage delivery, and flight schedules, the control room is stationed at the duty terminal manager's office. Passengers facing issues can also avail of multiple helpline numbers for further support, ensuring a comprehensive effort to stabilize operations.

(With inputs from agencies.)