IndiGo Crisis Management: Navigating Challenges Amid Operational Turmoil

IndiGo's Crisis Management Group is meeting daily to manage ongoing disruptions, focusing on full operational recovery and customer satisfaction. The Directorate General of Civil Aviation has extended the airline's deadline to respond to a Show Cause Notice regarding operational failures, warning of proceeding based on current records if unmet.

IndiGo Airlines is under intense scrutiny as its Crisis Management Group, formed on December 4, is convening daily to address ongoing airline disruptions. The group is prioritizing the restoration of complete operational integrity, timely information dissemination, expediting passenger refunds, and baggage return. 'We are committed to restoring our network's full capacity,' officials emphasize.

The Directorate General of Civil Aviation (DGCA) has granted IndiGo's leadership a one-time 24-hour extension to respond to a Show Cause Notice issued on December 6 regarding the widespread operational issues and non-compliance. This followed a plea from IndiGo's senior management citing operational constraints due to the airline's extensive operations across multiple airports.

Despite the extension until December 8 at 1800 hrs, the DGCA has warned that no further delays will be tolerated. The DGCA remains vigilant, emphasizing regulatory compliance, and passenger safety. IndiGo had previously confirmed receipt of the notice after significant network disruptions and is required to provide a detailed reply to avoid unilateral regulatory action.

(With inputs from agencies.)