AI Takes Flight: Revolutionizing Indian Airlines

Artificial intelligence is transforming the Indian aviation sector by enhancing customer service, streamlining operations, and improving passenger experience. Airlines like Air India, IndiGo, and Akasa Air are leveraging AI for various functions, from answering customer queries to optimizing business operations. AI is becoming integral to the technology strategies of these airlines.


PTI | New Delhi | Updated: 02-06-2024 10:50 IST | Created: 02-06-2024 10:50 IST
AI Takes Flight: Revolutionizing Indian Airlines
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Artificial intelligence is revolutionizing the Indian aviation industry, providing a technological boost as airlines like Air India, IndiGo, and Akasa Air cater to increasing traffic. AI applications are streamlining customer service and operational processes across the board.

Air India's five-year transformation plan includes extensive use of AI for responding to customer service queries, using its generative AI virtual agent, AI.g. This agent handles over 1,300 topics, reducing the variance in responses and allowing human agents to focus on complex queries.

Meanwhile, IndiGo's AI chatbot 6Eskai manages questions with 1.7 trillion parameters, offering responses in multiple languages and significantly reducing the workload on customer service agents. Akasa Air is also investing in AI for optimizing operations and cyber threat prevention. As the aviation sector in India continues to grow, AI and other new-age technologies are set to play a crucial role in its evolution.

(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)

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